Can I choose the teas of the subscription box myself?
The entire purpose of the subscription is to introduce you to a new world of teas. So, even though you will not be able to choose the teas, we assure you that you will love each one of them.
What types of tea can I expect in every shipment?
Our team of tasters will try to ensure a balance in the variety every month. Though not necessarily, expect to discover new black, green, oolong, white, flavored & chai teas in each shipment.
When will my first shipment be dispatched after I place an order?
Your first shipment will be dispatched within 48hours of placing an order with us. Subsequent shipments will be dispatched in the 1st week of every month.
How do I reorder my favorite teas from every package?
We will offer special promotions to our subscription members for 5 teas of the month. You can buy any quantity of your favorite teas at the discount every month on our online store.
Can I pause my subscription for a month or more?
Yes. Just in case you are not available for any reason, you can mail us at firstname.lastname@example.org and we will pause your subscription for any period of time. As soon as you resume, you will start receiving your monthly shipment for the remaining period of your subscription. There is no charge for pausing your subscription.
Can I cancel during the course of my subscription?
Absolutely. You can cancel anytime you want. Simply mail us at email@example.com. We will refund the entire amount of non-shipped packages through store credits which can be redeemed anytime on our online store.
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