We hope that you love Vahdam products as much as we do but if you aren’t satisfied with your order, you can reach out to firstname.lastname@example.org and our Customer Service experts will be happy to assist you in the best way possible.
All cancellation requests must be initiated within 4 hours of placing the order or before your order has been shipped, whichever happens first.
In case your order has already been shipped, it will only be eligible for replacement or refund if found damaged or unfit for consumption.
All orders placed on our website are eligible for replacement only in the below scenarios. (The replacement request has to be initiated within maximum a of 5 days of delivery and the reason should be explicitly stated in the email (We’d love to know what went wrong))
*We do not accept returns, orders are eligible for replacement only in the above scenarios.
All refunds will be processed only after internal quality checks. For any refund request, you must share the necessary proofs. Our Customer Service team will notify you once the refund request has been approved.
P.S. If our Teas do not match your taste-buds and if it is your first order with us, we will refund the amount equivalent to your order value upto a maximum of $35, NO QUESTIONS ASKED.