Customer support

Refund Policy

Thank you for choosing VAHDAM® India. 

If you aren’t satisfied with your order, you can reach out to help@vahdam.com and our Customer Experience agents will be happy to assist you promptly. 

 

 

Cancellations

All cancellation requests must be initiated within 12 hours of placing the order or before your order has been shipped, whichever happens first.

In case your order has already been shipped, it cannot be canceled as our service partners charge us as soon as the pick up is completed. 

 

 

Replacements

A request for replacement must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below mentioned cases. 

 

  • Damaged/Incorrect/Expired Product Received

Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

 

  • Item missing from order

Please attach an image of the invoice of the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

 

  • Expired Product Received

Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

 

  • Freshness of the Product

We ensure that you receive the freshest teas but in case you feel that it tastes bad or stale please reach out to us with details of what you did not like within 5 days of the order delivery and we shall send you a replacement

 

Returns

We do not accept returns on any products because:

  • We wish to keep our carbon footprint in check
  • F&B products lose freshness over the course of return process

P.S. If our Teas do not match your taste-buds and if it is your first order with us, reach out to us within 5 days of order delivery and we will refund the amount equivalent to your order value* upto a maximum of $35, NO QUESTIONS ASKED**

 

Refunds

All refunds will be processed only after internal quality checks. For any refund request, you must share the necessary proof. Our Customer Service team will notify you once the refund request has been approved.

  • If your refund has been approved, it shall be processed within 7 business days. If in case you don’t get your refund within the stipulated time, please feel free to reach out to us
  • All refunds will be processed to the original mode of payment only
  • VAHDAM® India is not liable to process any refund if the request is initiated after 5 days of delivery

 

*Refund will be processed basis the value of the individual product the customer is unhappy with. Shipping and handling charges are non-refundable unless a result of an error by VAHDAM® India.

**The order should have been placed via our website only

 

Under what conditions replacement/cancellation requests will not be accepted:

  • The replacement request is generated after 5 days from the date of delivery.
  • The damaged/ missing product is reported after 5 days from the date of delivery.
  • The cancellation request is generated after 12 hours of placing the order or before your order has been shipped, whichever happens first.
  • Wrong product was ordered by the customer.