Hello,
This is regarding order #G020928860
I live out of the country and placed this order 12/11/2021 for a surprise for my friend in Michigan.
Unfortunately, when I got here a couple of days ago (Feb. 2nd) I asked how she liked the special teas. SHe stated she never received them and was home all day on Dec.18th when they were supposed to have been delivered. She never received anything that day or any day.
ALso, I received a 10% discount coupon email to be placed with the first order but it was received AFTER I placed the first order so it looks like I couldn't use it
Please let me know how we can get this settled. I love your tea as I have received some in the past. It is the best!!!!
I look forward to hearing from you before I notify American Express to refund my payment.
Thank you.
Michelle Bez
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